Overview

SMART. HARD WORKING. MOTIVATED.

WILLING TO ACCEPT CASH BONUSES A MUST.   Sound familiar? Then keep reading. At Continental, employees can earn a cash bonus each and every month by helping us stay on top of industry rankings. Imagine that. You make us a better airline, you share in the success. What a concept.   Support Desk Agent - NHC Houston, TX   Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's policies.

NO AGENCIES PLEASE

Responsibilities

Receive calls for assistance from airport agents, CTO's, and reservation offices. Provide support to international locations including CMI. Expedite eTicket and other SHARES transactions for field agents to immediately process customers. Review and correct eTicket reservations records that are queued for processing and adjustment. Perform manual ACI functions: answer calls from/to stations, fleet hard block flights, process ACI re-accommodations for all equipment swaps, and block inoperative seats.

Qualifications

Excellent working knowledge of eTicket reissues, SHARES, and ACI check-in system. Airport Sales Agent, Reservation Rate Desk, and RPC experience desirable. Excellent customer service and service recovery skills. Must be legally authorized to work in the US for any employer without sponsorship.   Please be advised:

This job requires working in an area covered by the City of Houston Ordinance Against Smoking - City Code Chapter 21.

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Location: US-TX-Houston