Overview

FREE AIR TRAVEL

JUST ONE OF THE PERKS

When you work at Continental, your talent can take you places - even when you're not at work. Because in addition to a culture that encourages new ideas, we offer a benefits package that provides free air travel. So where do you want your career to take you?

Customer Service Agent (CSA) -MAJ

Majuro, Marshall Island Part-Time Position   Click here to view our informational video about the Ramp and Cargo Agent positions.

 

Equal Opportunity Employer by Choice.

Invitations to interview may be sent via email. Please be sure to check your mailbox frequently and ensure that communications from iCIMS.com are not blocked.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's plans/policies.   NO AGENCIES PLEASE

Responsibilities

Airport Service Agents (ASAs) are responsible for: Staffing the ticket counter, boarding gates and baggage service areas of the airport. Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as: Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage. Preparing tickets, determining fares and routing to assure passenger's travel needs are met. Maintaining a neat and professional appearance by adhering to Continental’s standards for uniform and dress. Ramp / Baggage Handler Agent Specifics: Load, unload, and transfer baggage, cargo and mail from carts, conveyor belts, and containers, and on and off aircraft. Perform work that involves repeatedly lifting, carrying, pushing and pulling items which weigh about 40 lbs. on average and can weigh over 75 lbs. CSAs lift 75 to more than 100 pieces of cargo in 25 minutes (approximately one bag every 15 seconds). Manually push/pull loaded carts into position for loading or hook up to pushback tractor. Bend, stoop, kneel, and crawl to move cargo into containers, aircraft, and carts frequently (1-9 times/hour) on a daily basis. Climb inside a cargo bin or aircraft belly to rearrange loads as necessary for balance and security. Guide aircraft into and out of the terminal jetway areas by communicating with pilots. Communicate with the Control Center and other departments to ensure efficient and safe aircraft and baggage movement. Operate a variety of equipment, including two-way radios, baggage transfer vehicles, and handheld tracking devices on a daily basis. Drive and operate various types of ground support equipment in loading/unloading aircraft, transferring cargo, and repositioning aircraft. Standing and walking continuously for entire shift. Depending on the needs of the operations, your supervisor may require you to perform other functions as needed. Cargo Agent Specifics: Security Screen baggage and passengers. Assist with cabin inspections and cleaning, lavatory services. Ensure that tooling, equipment, vehicles, and the facilities are operated in a safe and proficient manner and are always turned-over in good order. Verify and inspect cargo by count, weight, size, dimensions, and physical condition of all shipments. Ensure proper and clear documentation of all pieces in shipment (both inbound and outbound) is received. Ensure cargo shipments are maintained in the proper destination zones and containers while in transit through the facilities and via the service roads. Use a computer to monitor the movement and documentation of freight and flights (including arrival, data capture, pre-manifesting, and screening) via CARGOTRAC and CORE. Ensure that Continental's standards, policies and procedures regarding safety, security, and station controls are followed and executed consistently. Maintain a good working knowledge of all security directives, manuals, tariffs, standards, policies, procedures, and reference materials integral to a safe and efficient operation. Work Environment Must be willing to work outside in all weather conditions (e.g., rain, heat, humidity) and in baggage areas that are open to the outside weather conditions. Must be willing to work in extreme weather conditions for extended periods of time. Must be willing to work where there will be exposure to high noise levels. Must be willing to work in a high-pressure, safety-sensitive, deadline driven environment.

Qualifications

High school diploma/GED or equivalent required. Must be at least 18 years of age. Must have effective communication skills including the ability to read, write and speak English. Must adhere to Continental's dress code. Must be able to clear a Continental background check and a fingerprint-based criminal history check. Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen. Must comply with Continental's Anti-Drug and Alcohol Misuse Prevention Policy. Must be able to work the ticket counter as well as the boarding gates and baggage service area. Must possess excellent customer service skills. Must be able to work in a fast-paced environment. Must be able to lift and maneuver passenger luggage. Must be able to stand and walk throughout the entire work shift. Must be flexible to work ANY shift that is assigned to you within a 24 hour/day, 7 day a week operation which can include late nights, early hours, weekends and holidays. Must be legally authorized to work in the Republic of the Marshall Islands for any employer without sponsorship. Must be able to travel to the U.S.

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