Overview

FREE AIR TRAVEL

JUST ONE OF THE PERKS

When you work at Continental, your talent can take you places - even when you're not at work. Because in addition to a culture that encourages new ideas, we offer a benefits package that provides free air travel. So where do you want your career to take you?

Customer Service Agent (CSA) / Ramp - GUM

Guam Part-Time Position   Click here to view our informational video about the Ramp and Cargo Agent positions.

  The Ramp Customer Service Agent (CSA) provides assistance to the traveling public by ensuring the safe, secure and timely movement of baggage and cargo through the terminal and to and from the aircraft. The primary function is to load, unload and transfer baggage/cargo/mail from one place to another.    

Equal Opportunity Employer by Choice.

Invitations to interview may be sent via email. Please be sure to check your mailbox frequently and ensure that communications from iCIMS.com are not blocked.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's plans/policies.   NO AGENCIES PLEASE

Responsibilities

Customer Service Agent / Ramp Specifics: Load, unload, and transfer baggage, cargo and mail from carts, conveyor belts, and containers, and on and off aircraft. Perform work that involves repeatedly lifting, carrying, pushing and pulling items which weigh about 40 lbs. on average and can weigh over 75 lbs. CSAs lift 75 to more than 100 pieces of cargo in 25 minutes (approximately one bag every 15 seconds). Manually push/pull loaded carts into position for loading or hook up to pushback tractor. Bend, stoop, kneel, and crawl to move cargo into containers, aircraft, and carts frequently (1-9 times/hour) on a daily basis. Climb inside a cargo bin or aircraft belly to rearrange loads as necessary for balance and security. Guide aircraft into and out of the terminal jetway areas by communicating with pilots. Guide catering trucks. Communicate with the Control Center and other departments to ensure efficient and safe aircraft and baggage movement. Operate a variety of equipment, including two-way radios, baggage transfer vehicles, and handheld tracking devices on a daily basis. Drive and operate various types of ground support equipment in loading/unloading aircraft, transferring cargo, and repositioning aircraft. Standing and walking continuously for entire shift. Depending on the needs of the operations, your supervisor may require you to perform other functions as needed.

Qualifications

High school diploma/GED or equivalent required. Must be at least 18 years of age. Must possess and maintain a valid driver's license. (Suspended, expired, revoked or denied licenses are not valid.) Must have effective communication skills including the ability to read, write and speak English. Must adhere to Continental's dress code. Previous outdoor work or work in jobs requiring heavy lifting and safety awareness preferred. Must be legally authorized to work in the U.S. for any employer without sponsorship. Must be able to clear a Continental background check and a fingerprint-based criminal history check. Must be able to pass a 10-year security background check and finger print based criminal history records check. Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen. Must comply with Continental's Anti-Drug and Alcohol Misuse Prevention Policy. Work Hours Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week operation including weekends, holidays and overtime as needed. Hours can include late nights and early mornings. Regular attendance and punctuality in accordance with Continental's policies is required. Overtime available/required depending upon operational need. Work Environment Must be willing to work outside in all weather conditions (e.g., rain, heat, humidity) and in baggage areas that are open to the outside weather conditions. Must be willing to work in extreme weather conditions for extended periods of time. Must be willing to work where there will be exposure to high noise levels. Must be willing to work in a high-pressure, safety-sensitive, deadline driven environment.

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