Overview

GLOBAL CORPORATION

WORLDWIDE PLAYGROUND

Where do you want your career to take you? Chances are, you can get there with Continental Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job.

German Speaking Remote Reservations Sales Agent - NHC

Full Time Position Houston, TX   Salary during Training: $7.38/hour   Upon successful completion of training, Salary: $9.51 / hour (includes language override of $2.13)   Equal Opportunity Employer by Choice.   Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's policies.   NO AGENCIES PLEASE

Responsibilities

Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquires from customers. Efficiently handle special requests; assist all customers including those with disabilities using Continental guidelines. Utilize customer service and sales techniques to effectively address customer needs. Consistently deliver a standard-setting product to our customers. Maintain statistical excellence in all areas to support productivity goals. Be accountable for all scheduled telephone time to meet service level goals. Maintain an ergonomically correct work area.  To see ergonomic workstation guidelines, click here . Provide hardware for remote office to include desktop PC, broadband internet, telephone, and headset. To see a complete list of technology requirements, click here .

Qualifications

Must be fluent (speak, read, write, and comprehend) German (language assessment test will be administered). Must be fluent (speak, read, write, and comprehend) English. Must be 18 years of age or older. Must possess a high school diploma/GED or the equivalent. Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging). Customer service experience required. Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays. Must be able to attend a full-time (8 ½ hours) training class within a 24 hour period in the Reservations Office , as well as remote agent training.  Must provide a remote office work environment that is free of distractions and transparent to the customer. Must provide the technical requirements for desktop PC, internet, phone line, and headset for your remote office. Must be willing to provide a hard-wired traditional phone line from a local phone company, free of all features (i.e. call waiting, call notes, etc), in the calling area of Houston, TX.  For a list of the local calling scope for Houston, TX including area code and prefix, click here   .  Must be willing to provide a secondary phone line for communication purposes during work schedule.  This may be a cellular phone. Must be willing to work in the traditional office environment for approximately 60 days prior to commencing the remote work assignment.  Remote work assignment will be contingent upon successful completion of proficiency testing. Must be willing to travel to the reservations office when needed. Must be proficient navigating through the internet. Excellent written and verbal communication skills. Excellent listening skills. Previous sales experience preferred. Must agree to follow all established Continental policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable Continental policies and rules. Must be able to pass a 10-year security background check. Must be legally authorized to work in the US for any employer without sponsorship. Please be advised: This job requires working in an area covered by the City of Houston Ordinance Against Smoking - City Code Chapter 21.   *SAJ*

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Location: US-TX-Houston