Overview

GLOBAL CORPORATION

WORLDWIDE PLAYGROUND

Where do you want your career to take you? Chances are, you can get there with Continental Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job.

International City Ticket Office (CTO) Agent - Merida, Mexico Part-Time Position Hours: Monday-Friday 11am-3pm  (Days/hours can and may change due to operational changes and covering shifts for co-workers)

Merida, Mexico

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's policies.

Responsibilities

Report to CTO (City Ticket Office) Supervisor. Perform all duties associated with Customer Service to include: Group Reservations - receive and work itineraries from the group desk, advise customers on fares and process group contracts, assist agencies with group ticket issuance, assign seats and reaccommodate flights. Ticketing - issue/ reissue domestic and international electronic tickets for travel on Continental and other airlines with full understanding of applicable fare rules. Refunds - completing forms, issuing drafts when necessary. OnePass transactions - enrollment and thorough knowledge of all aspects of the OnePass Program including interaction with Elite OnePass members. Possess a thorough knowledge of current and new ticketing policies and/or procedures. Administrative duties include maintaining office files and responsibility for ISR (International Sales Reports), daily and monthly statistics, and other internal controls; accurate cash/credit card transactions, accountability for all ticket stock documents, complete station sales reports. Comply with Redbook CTO Guidelines. Ensure ticket offices present the desired corporate image. Development of office customer base and knowledge of Continental products and services to build office revenue. Accuracy and verification of all cash transactions, negotiable documents (ticket stock and company drafts) and sales reports. Assist other agents and customers with problems and concerns. Comply with all Continental guidelines and company policies and procedures as they relate to negotiable documents, deposits, validator plates, cash drawer and petty cash. Provide monthly activity report to Manager/Supervisor. Immediately report and document any discrepancies or irregularities to Manager/Supervisor. Responsible for maintaining office security, locking of facility, and interaction with local security companies and landlord to ensure office security during and after business hours.

Qualifications

Do you have airline, hospitality, sales or customer service work experience? DRS (SHARES) knowledge preferred. Basic ticketing training preferred. Fully bilingual in English and Spanish (speak, read and write). Excellent communication, customer handling and interpersonal skills. Basic typing and writing skills. Excellent motor coordination (carrying, pushing, pulling, standing and sitting). Some lifting is required. Standing - for long periods of time. Ability to run machines; working knowledge of PC, calculators. Excellent organizational skills. Flexibility and good attendance required. Must work independently with little supervision. Must be legally authorized to work in Mexico for any employer without sponsorship.

Apply for this job online

Location: